To check if your audio is working properly, click on the Speaker icon below to play the sound file. You should hear the word Basic.
If you do not hear any sound, check the headphones to verify that your headphones are connected properly to your computer. Then test again. If you do not hear any sound, adjust your volume control. If you still have problems, contact the Help Desk.
Click on the Start icon on your tool bar, point to Programs, then point to Entertainment, and finally click on Volume Control.
Under Volume Control, verify that the Mute all check box is not selected.
Adjust the volume (keep the volume to a comfortable audio/sound level).
Test again.
1. Click on the Start icon, point to Settings, and then click Control Panel.
2. Double-click the Sound icon.
3. Under Events, click on an event that has a loudspeaker icon next to it.
4. In the Name text box, be sure that the three-letter file extension is ".wav".
5. Under Preview, click the Play button. You should hear a sound.
1. Click on the Start icon, point to Settings, and then click Control Panel.
2. Double-click on the System icon.
3. Click on the Device Manager tab.
4. Click on the plus sign next to Sound, Video And Game Controllers.
If there is no Sound, Video and Game Controllers entry, or you have no sound card listed under this entry, contact the manufacturer of the computer or sound card and request help reinstalling the sound card drivers.
If you have entries in the Sound, Video And Game Controllers and they have yellow or red question marks, Xs, or exclamations, then you may have a hardware problem known as an IRQ conflict. An IRQ conflict occurs when two conflicting devices are trying to use the same hardware interrupt address. The resolution is to move one of the conflicting devices to a new address. If you need more information, contact the Help Desk.
See Also
Screen Resolution & Colour Depth
Check Audio Dictionary (Microsoft Speech Recognition)